Privacy policy

Last updated: September 22, 2026

This Privacy Policy describes how Brainstore.asia (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from brainstore.asia (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you
Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category Categories of Recipients

Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data
Geolocation data such as locations determined by an IP address or other technical measures

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Malaysia — Personal Data Protection Act 2010 (PDPA)

If you are located in Malaysia, this Privacy Policy is also intended to satisfy our obligations as a "data user" under the Personal Data Protection Act 2010 ("PDPA"). Logan Marks Sdn Bhd is the data user responsible for the personal data described in this Privacy Policy, which we process for the purposes set out above — including fulfilling your orders, operating your Newros wallet and Newrocode, verifying your identity, and communicating with you about your account and orders, and, where you are a Partner, Vendor, Community Affiliate, or Professional Affiliate, administering your onboarding, payouts, and agreements with us.

In line with the PDPA's General, Notice and Choice, Disclosure, Security, Retention, Data Integrity, and Access Principles, we:

only collect personal data that is necessary for, or directly related to, the purposes described in this Privacy Policy;
do not disclose your personal data to third parties other than as described in the "How We Disclose Personal Information" section above, or as required or permitted by Malaysian law;
take reasonable technical and organizational steps to protect your personal data from loss, misuse, and unauthorized access;
keep your personal data only for as long as necessary to fulfil the purposes it was collected for, or as required by law; and
take reasonable steps to keep your personal data accurate, complete, and up to date.

Under the PDPA, you have the right to:

Request access to the personal data we hold about you;
Request correction of any personal data that is inaccurate, incomplete, or outdated;
Withdraw your consent to our processing of your personal data, in whole or in part (though this may limit or prevent your continued use of some or all of our Services);
Object to processing of your personal data that is likely to cause you damage or distress; and
Limit the processing of your personal data for direct marketing purposes, by using the unsubscribe option in our marketing communications or by contacting us directly.

To exercise any of these rights, or if you have any questions, concerns, or complaints about how we handle your personal data under the PDPA, please contact us using the details in the "Contact" section below. We aim to respond to PDPA-related requests within 21 days.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Google API Services User Data

Brainstore.asia's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.

We use the following Google services, only for the specific purposes below:

Google Calendar API. When a Professional Affiliate (practitioner) connects their own Google account, we create a calendar event with an auto-generated Google Meet link on their calendar when a customer books and pays for a session with them, and we update or cancel that same event if the session is later rescheduled or cancelled, so the practitioner can host the video call. We never access, read, or modify any other event on that calendar.

Data obtained through these APIs is used solely to provide the features described above. It is never used for advertising, never sold or shared with third parties other than Google itself as the service provider, and is never read by humans except as strictly necessary for customer support or to maintain the security and proper functioning of these features.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at brainstore.asia@loganmarks.co or contact us at 48, Jalan Tiga, 55220 Kuala Lumpur KUL, Malaysia.

 

Terms of Service

Last updated: September 3, 2026

These Terms of Service ("Terms") govern your access to and use of brainstore.asia and any related services, content, and features (collectively, the "Services"), operated by Logan Marks Sdn Bhd ("Brainstore.asia", "we", "us", or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. About Brainstore.asia

Brainstore.asia is a Malaysia-based marketplace for brain health, mental wellness, and wellbeing products and services. Some items and services available through the Services are sold and fulfilled directly by us, while others are listed and fulfilled by independent Partners, Vendors, and Professional Affiliates who have been onboarded onto our platform (see Section 7 below).

2. Eligibility & Accounts

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account or place an order on the Services. If you are creating an account on behalf of a minor for wellbeing tracking purposes, you represent that you are their parent or legal guardian and consent to this Privacy Policy on their behalf.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us immediately at the contact details below if you suspect any unauthorized use of your account.

3. Products & Services Offered

Through the Services you may purchase physical products (such as supplements and devices), and book digital and in-person services such as courses, workshops, events, coaching, and consultations with independent practitioners. Product descriptions, availability, and pricing are subject to change without notice.

4. Orders, Pricing & Payment

All prices are listed in Malaysian Ringgit (MYR) unless stated otherwise. Payments are processed through our third-party payment gateway, Billplz. By placing an order, you authorize us and our payment processor to charge your chosen payment method for the total order amount, including applicable shipping and taxes.

We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or unavailability of stock. If your order is cancelled after payment has been made, we will issue a full refund to your original payment method.

5. Newros Points, Rewards & Newrocodes

Members may earn "Newros" loyalty points on qualifying purchases and redeem them for eligible products, services, and offers on the Services. Newros points have no cash value, cannot be transferred, sold, or exchanged for cash, and may be forfeited if your account is closed or found to be in violation of these Terms. Newrocodes (promotional or partner discount codes) are subject to their own stated terms, validity periods, and eligibility criteria, which may be amended or revoked at our discretion.

6. Partners, Vendors, Affiliates & Fulfillment Partners

Certain products, brands, and services on the Services are offered by independent Partners, Vendors, Community Affiliates, and Professional Affiliates ("Third-Party Providers"). Third-Party Providers are independent contractors and are not employees, agents, or representatives of Brainstore.asia. While we vet Third-Party Providers before onboarding them, we do not control and are not responsible for the quality, safety, legality, or accuracy of the products or services they list, nor for their fulfillment of orders. Any dispute regarding a Third-Party Provider's product or service should first be raised with us so we can help facilitate a resolution, but the ultimate responsibility for that product or service rests with the Third-Party Provider.

7. No Medical Advice

Brainstore.asia does not provide medical, psychological, or healthcare advice. All content on the Services, including product descriptions, articles, and practitioner-led sessions, is for educational and informational purposes only and does not replace professional medical diagnosis or treatment. Always consult a qualified healthcare provider before starting any supplement, therapy, or wellness program, particularly if you have an existing medical or mental health condition.

8. User Conduct

You agree not to misuse the Services, including by: submitting false or misleading information; attempting to gain unauthorized access to any account, system, or network connected to the Services; using the Services for any unlawful purpose; or interfering with another user's enjoyment of the Services. We reserve the right to suspend or terminate accounts that violate this section.

9. Intellectual Property

All content on the Services, including text, graphics, logos, and software, is owned by or licensed to Brainstore.asia and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the Services without our prior written consent.

10. Third-Party Links & Services

The Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party websites or services.

11. Disclaimers & Limitation of Liability

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, Brainstore.asia and Logan Marks Sdn Bhd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services, or from any product or service provided by a Third-Party Provider. Our total liability for any claim arising from these Terms shall not exceed the amount you paid for the specific order giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Brainstore.asia, Logan Marks Sdn Bhd, and our officers, employees, and agents from any claims, damages, or expenses arising from your breach of these Terms or your misuse of the Services.

13. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, Third-Party Providers, or us.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of Malaysia, without regard to its conflict of law principles. Any dispute arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by an updated "Last updated" date above. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

16. Contact Us

Questions about these Terms can be directed to brainstore.asia@loganmarks.co or 48, Jalan Tiga, 55220 Kuala Lumpur KUL, Malaysia.

Shipping Policy

Last updated: September 3, 2026

1. Order Processing Time

Orders are typically processed and handed to our courier partners within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. Processing times may be longer during promotional periods or for made-to-order and pre-order items, which will be noted on the relevant product page.

2. Shipping Coverage & Couriers

We currently ship to addresses within Malaysia. Orders are delivered through our network of trusted courier partners, with the courier automatically selected to give you the best combination of speed and reliability for your delivery address. Estimated delivery times are typically 2–7 business days from dispatch, depending on your location within Malaysia.

3. Shipping Fees

Shipping fees, if any, are calculated at checkout based on your delivery address, order weight, and any active promotions (such as free-shipping thresholds). Any applicable shipping fee will always be shown to you before you complete payment.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking information. Members can also view live shipment status and full delivery timelines at any time from their Order History in Arcadia, our member portal.

5. Orders Fulfilled by Partners

Some products on Brainstore.asia are sold by independent Partners and may be picked up and shipped directly by that Partner or their nominated Fulfillment Partner rather than from a central Brainstore.asia warehouse. In these cases, delivery timelines may vary slightly from the estimates above, but tracking will still be made available to you through the same Order History view.

6. Delivery Issues, Delays & Lost Packages

While we work with reliable courier partners, delays can occasionally occur due to weather, high demand periods, or courier network disruptions outside our control. If your order has not arrived within the estimated delivery window, please contact us at the details below and we will investigate with the relevant courier or Partner on your behalf.

7. Address Accuracy

Please ensure your shipping address, contact number, and email are accurate and complete at checkout. We are not responsible for delays, additional charges, or non-delivery resulting from an incorrect or incomplete address provided by you. If a package is returned to us due to an incorrect address, we will contact you to arrange redelivery, which may incur an additional shipping charge.

8. International Shipping

We do not currently offer shipping outside Malaysia. If this changes, this Shipping Policy will be updated accordingly.

For any shipping questions, please contact us at brainstore.asia@loganmarks.co.

Refund Policy

Last updated: September 3, 2026

1. Returns Eligibility

You may request a return within 7 days of receiving a physical product, provided the item is unused, unopened, and in its original packaging with all seals intact. Because of the health and safety nature of many of our products, items that have been opened, used, or where the seal has been broken cannot be accepted for return unless they arrived damaged or defective (see Section 6).

2. Non-Returnable Items

The following are not eligible for return or refund once delivered or rendered:

  • Opened or used supplements, consumables, and personal care items
  • Digital products, downloadable content, and online courses once access has been granted
  • Event tickets, workshop bookings, therapy sessions, and consultations once the date has passed or the session has taken place
  • Newros points and any promotional credit
  • Gift cards
  • Items marked as "Final Sale" on the product page

3. How to Request a Return

To request a return, contact us at brainstore.asia@loganmarks.co with your order number and the reason for your return within the eligibility window above. Once approved, we will provide instructions for returning the item, including the return address.

4. Refund Method & Timeline

Approved refunds will be issued to your original payment method via Billplz. Please allow 7–14 business days from the date we receive and inspect the returned item for the refund to reflect in your account, depending on your bank or e-wallet provider's processing time.

5. Exchanges

If you received the wrong item or size, contact us within 7 days of delivery and we will arrange an exchange at no additional cost, subject to stock availability. Where an exchange is not possible, we will process a refund instead.

6. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement, exchange, or full refund, including any return shipping cost, at no charge to you.

7. Order Cancellations

You may cancel an order for a full refund at any time before it has been marked as shipped. Once an order has been handed to a courier for delivery, it can no longer be cancelled and must instead follow the return process above.

8. Partner-Fulfilled Item Returns

For items sold by an independent Partner, please still contact us at brainstore.asia@loganmarks.co to start the return — we will coordinate directly with the Partner or their Fulfillment Partner on your behalf so you only need to deal with one point of contact.

9. Late or Missing Refunds

If you haven't received a refund within the timeline above, please first check with your bank or e-wallet provider, as processing times can vary. If it still hasn't appeared, contact us at brainstore.asia@loganmarks.co and we'll look into it for you.

For any return or refund questions, please contact us at brainstore.asia@loganmarks.co or 48, Jalan Tiga, 55220 Kuala Lumpur KUL, Malaysia.